Senior Technical Account Manager
AWS Enterprise Support · Kenya
Job Description
Principal technical advisor and voice of the customer; developing strategic engagement plans; advising on solutions and providing technical guidance; ensuring AWS environments remain operationally healthy while reducing cost/complexity; driving technical discussions on incidents, trade-offs and risk management; consulting stakeholders from developers to C-suite; collaborating with AWS Solutions Architects, Business Developers and Sales; providing service event reviews and metrics; supporting cloud migrations.
Requirements
5+ years’ technical engineering experience; 5+ years’ design/implementation/operations/consulting with distributed applications and infrastructure; experience as TAM, Consultant, Solutions Architect, Platform Engineer, Systems Engineer or Cloud Architect; deep knowledge in at least one of Security & Compliance, Resilience & Reliability, Operational Excellence & Observability, Cost Optimisation & FinOps, Operations for AI & AI for IT Operations; external customer-facing experience; ability to juggle tasks in a fast-paced environment. Tools: AWS services (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT); Azure/GCP; Java, Python, Perl, Ruby, C#, PHP; DevOps tools (CI/CD, Puppet, Docker, Kubernetes, Chef)
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