Technical Customer Support Specialist
Trust Wallet · Remote
Job Description
We are looking for a proactive and technically curious Technical Customer Support Specialist to join our team. In this role, you will go beyond traditional customer support by combining user-facing communication with technical investigation, system awareness, and operational ownership. You will play a key role in ensuring a smooth user experience by identifying, troubleshooting, and resolving issues across wallet functionality, payment systems, and backend services, while also contributing to incident response, monitoring, and operational improvements. Providing technical customer support and triage across wallet/payment/backend issues, investigating and troubleshooting using internal tools and logs, supporting incident response and monitoring, and collaborating cross-functionally with engineering/product teams.
Requirements
2–4 years' experience in customer support, technical support, or operations in fintech, payments, SaaS, or crypto; ability to explain technical concepts to varied audiences; strong analytical and problem-solving skills; willingness to work flexible hours. Tools: Monitoring/logging tools (e.g., Grafana, Datadog, Kibana); familiarity with card networks (Visa, Mastercard) and crypto wallets a plus
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