Job Description
As a Customer Care Centre Officer, you will be responsible for: - Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency Managing investigations (Levels 1 and 2) in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk, regulatory, and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.
Requirements
First degree; 1–2 years' customer service/sales experience, preferably in financial services; at least 6 months' Contact Centre experience in financial services; strong query resolution and customer interaction skills. Tools: CRM systems
Apply for this Role
This position is hosted externally. Click below to apply directly on the company website.
Apply on Company Website →