Job Description
The Customer Operations Associate will report to the Customer Operations Lead. This role will be based in Kenya while exclusively serving the Tanzania market. You will be the direct contact between Turaco and its customers, speaking with them over the phone to explain insurance products, benefits, and payment methods. Explaining insurance products and answering customer queries via phone, registering new customers and handling data entry, engaging 100+ customers daily for upsell/cross-sell telesales, and initiating/investigating/processing insurance claims.
Requirements
College diploma or Bachelor's degree; previous telesales/call center/retail experience preferred; professional fluency in Swahili; exceptional verbal and written communication skills.
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