Senior Associate - IT Support & Administration
Peach Cars · Nairobi
Job Description
As the Senior Associate - IT Support & Administration, you're a senior individual contributor and hands-on support specialist responsible for running a dependable service desk and completing the day-to-day IT administration that keeps colleagues productive. The role is the main escalation point for user issues that require deeper troubleshooting. It owns the service desk process; queue control, priorities, service levels, user communication, documentation and follow-through. Broad working knowledge across endpoints, identity, networks, cloud and workplace services, telephony, security, backups, assets, licenses and vendors is required so the role can resolve routine issues, gather good diagnostics and escalate appropriately. Application deadline: August 31, 2026
Requirements
Bachelor's degree/diploma in IT, Computer Science, Engineering, or related field; 3–5 years' IT support/helpdesk/systems administration experience; strong hands-on troubleshooting of Windows 10/11 and macOS; clear communication and disciplined documentation skills. Tools: Google Workspace, Microsoft 365/Active Directory, Entra ID/Azure AD, ITSM/service desk tools
Apply for this Role
This position is hosted externally. Click below to apply directly on the company website.
Apply on Company Website →