Job Description
As a Quality Audit Analyst, you play a key role in safeguarding operational excellence across service delivery teams. You will be responsible for conducting quality audits, reviewing case accuracy, identifying process gaps, and ensuring adherence to internal procedures, regulatory guidelines, and customer commitments. You will provide actionable feedback to team leaders and staff, support continuous improvement, and contribute to building a culture of quality, compliance, and consistency across Operations. This role acts as a bridge between frontline teams, supervisors, and quality leaders by bringing insight, evidence-based recommendations, and root‑cause analysis into daily operations. Conducting quality audits across operational workstreams (Claims, Eligibility, Customer Service, etc.), providing feedback/coaching support to teams, identifying compliance risks and escalating findings, and compiling quality metrics and dashboards. End Date: August 3, 2026 (3 days left to apply)
Requirements
Requirements: 3–5 years' experience in operations or quality-related roles; strong understanding of operational processes (claims preferred); strong analytical and communication skills; fluent English. Tools: Workflow systems, QA tools, CRM platforms, Excel
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