Job Description
Conducting moderated usability tests, interviews, and surveys; managing fieldwork logistics; coding and synthesising qualitative data into affinity maps and insight reports; contributing to research rituals and applying AI-assisted tools with critical judgement.
Requirements
Demonstrable UX research experience (usability testing, semi-structured interviewing, survey design); proven ability working with qualitative data and synthesis artefacts; familiarity with M-KOPA's markets or first-time digital finance users an advantage. Tools: AI-assisted tools including Claude and Notion AI
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